AI-powered speech-to-text digital forms for field service teams
Field service organisations are under constant pressure to deliver more with less. Margins are tight, compliance requirements are increasing, and frontline teams are expected to work faster without compromising quality. At the same time, administrative work continues to grow — often at the expense of productive, billable time.
That is exactly the challenge Reslink set out to address by exploring speech-to-form AI together with Metosin.
Digital forms have already replaced paper across many field operations.But even digital reporting can slow teams down when it requires stopping work, unlocking a device and manually completing forms.
Speech-to-form AI removes that friction.
Instead of typing, field workers can capture reports by voice, allowing them to continue light duties while documenting work at the same time. The result is faster reporting, fewer interruptions, and more accurate data captured directly at the source.
For customers, this means:
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higher reporting completion rates
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better data quality
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less resistance from frontline teams
Why voice-enabled reporting is a must-have feature
Reslink’s goal was not to add AI for the sake of innovation. The objective was practical:
reduce administrative overhead and improve usability in real-world field conditions.
In industries such as facilities management, security and cleaning, reporting is essential for:
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contract compliance
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invoicing and audits
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service transparency for clients
Yet reporting is often perceived as a burden by workers. By enabling hands-free reporting, Reslink addresses one of the most common adoption barriers in field service software.
A future-ready approach to AI in field service software
By validating speech-to-form AI early, Reslink ensures that new technology genuinely supports customer needs instead of complicating workflows. The solution builds on Reslink’s existing digital forms and can be extended across different use cases without disrupting operations.
This means customers are not investing in experimental technology — they benefit from practical AI that fits seamlessly into proven field service processes.
As expectations around efficiency and transparency continue to rise, hands-free reporting represents a natural next step in the evolution of field management software.
“This approach allowed us to validate the value of AI quickly without committing to a long and costly project.”
Elisa Oranen, CEO, Reslink
Want to see how AI and IoT can streamline your field operations?
Learn how Reslink turns data, devices and automation into real operational value.
Read more on development on Metosin’s website:
https://www.metosin.fi/en/references/reslink
